Terms of Service

Effective Date: January 1, 2026

These Terms of Service (“Terms”) govern your use of services provided by Max Distro LLC (“Max Distro,” “we,” “us,” or “our”), including website hosting, website maintenance, WordPress support, web design, development, search engine optimization, and related technical services (collectively, the “Services”).

By ordering, using, or paying for Services, you agree to these Terms. If you are accepting these Terms for a business or organization, you represent that you have authority to bind that organization.

1. Services

Max Distro provides Services according to the plan, quote, invoice, order form, or written scope accepted by the client. Services may include managed website hosting, backups, updates, monitoring, maintenance, troubleshooting, website edits, development, or related support.

Unless specifically included in writing, Services do not include unlimited development work, major redesigns, malware cleanup, custom programming, third-party license fees, emergency after-hours support, legal compliance reviews, search-engine ranking guarantees, or services outside the purchased plan or agreed scope.

2. Client Responsibilities

You agree to:

• Provide accurate contact, billing, and account information.
• Maintain valid payment information for recurring Services.
• Provide timely access, approvals, content, credentials, and feedback needed for Services.
• Maintain licenses for any themes, plugins, images, software, content, or third-party services you use.
• Ensure that your website content, products, services, and business practices comply with applicable laws.
• Keep copies of important website content, customer data, and business records.

You are responsible for the accuracy, legality, ownership, and appropriateness of content placed on or transmitted through your website or account.

3. Billing, Renewals, and Payments

Fees are due in advance unless otherwise stated on your invoice, order form, or written agreement. Recurring Services may be billed monthly, annually, or on another recurring schedule shown at checkout or on your invoice.

By providing a payment method for recurring Services, you authorize Max Distro or its payment processor to charge that payment method for recurring fees, applicable taxes, and authorized charges until the Service is canceled in accordance with these Terms.

Fees are non-refundable except where required by law or expressly stated in writing. Setup fees, development fees, domain registration fees, third-party licenses, completed work, and services already provided are generally non-refundable.

Max Distro may suspend or terminate Services for overdue invoices, failed payments, chargebacks, disputed charges, or other material payment issues. You remain responsible for all fees incurred before cancellation or termination.

4. Cancellation

You may request cancellation by submitting a cancellation request through your client portal or by emailing [support@maxdistro.com].

To avoid the next recurring charge, cancellation requests should be submitted at least 7 days before the next billing date. Cancellation stops future recurring charges but does not create a refund for prior payments, completed work, or Services already provided.

After cancellation or termination, you are responsible for downloading or transferring any website files, databases, email, content, or other data you want to retain. Max Distro may delete account data after 30 days following cancellation or termination unless a longer retention period is agreed in writing.

5. Hosting, Backups, and Availability

We use reasonable efforts to provide reliable hosting and maintenance Services. However, no hosting service can guarantee uninterrupted operation, complete security, or zero data loss.

Scheduled maintenance, software updates, third-party outages, internet failures, security incidents, hardware failures, domain or DNS issues, client changes, and events outside our control may affect website availability or performance.

Backups may be included with certain plans, but backups are not a substitute for maintaining your own independent copies of important data. We do not guarantee that every backup will be available, complete, current, or capable of restoring every website issue.

6. Security and Third-Party Software

Max Distro may install updates, apply security patches, adjust configurations, or recommend changes intended to improve website stability or security. However, we cannot guarantee that any website, server, plugin, theme, application, or third-party service will be free from vulnerabilities, malware, hacking, incompatibilities, or service interruptions.

You are responsible for maintaining valid licenses and accounts for third-party services, including domains, plugins, themes, payment processors, email platforms, analytics tools, and software integrations. Max Distro is not responsible for failures, policy changes, pricing changes, security issues, or service interruptions caused by third parties.

7. Acceptable Use

You may not use our Services for unlawful, harmful, abusive, or fraudulent activity, including:

• Hosting or distributing malware, phishing pages, spam, or malicious code.
• Copyright infringement, trademark infringement, or other intellectual-property violations.
• Illegal products, services, content, or activities.
• Unauthorized access attempts, network abuse, denial-of-service activity, or security attacks.
• Content that is defamatory, fraudulent, exploitative, or violates another party’s rights.
• Use that materially disrupts our systems, other clients, or third-party providers.

We may suspend or terminate Services immediately when we reasonably believe there is a security risk, legal issue, abuse complaint, payment problem, or violation of these Terms.

8. Website Content and Intellectual Property

You retain ownership of content you provide to us, including your text, images, logos, trademarks, customer data, and other materials, subject to any third-party licenses.

Upon full payment, you receive rights to use the final website work specifically created for you, subject to any third-party software, themes, plugins, fonts, stock assets, templates, or licenses used in the project. Max Distro retains ownership of its pre-existing tools, processes, code libraries, templates, systems, and general know-how.

Unless you notify us in writing, Max Distro may identify your business name, logo, and completed work in its portfolio, website, proposals, or marketing materials.

9. Search Engine Optimization and Marketing Services

Search engines, advertising platforms, social platforms, and online directories are controlled by third parties. We do not guarantee rankings, traffic, leads, sales, ad approval, account approval, revenue, or any specific business result.

We may provide recommendations and perform agreed optimization work, but search results and platform policies can change at any time.

10. Website Accessibility and Legal Compliance

Max Distro may provide website accessibility, privacy, security, SEO, or technical guidance. These Services are not legal advice and do not guarantee compliance with the ADA, WCAG, Section 508, privacy laws, industry rules, accessibility requirements, or any other legal or regulatory obligation.

You should consult qualified legal, tax, security, accessibility, or other professional advisors for advice specific to your business and obligations.

11. Limitation of Liability

To the maximum extent permitted by law, Max Distro will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, reputational harm, or loss of opportunity.

To the maximum extent permitted by law, Max Distro’s total liability arising from or related to the Services will not exceed the amount you paid to Max Distro for the applicable Service during the three months immediately before the event giving rise to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless Max Distro, its owners, employees, contractors, and affiliates from claims, losses, damages, liabilities, costs, and expenses arising from your website content, products, services, business practices, violation of law, infringement claims, or use of the Services in violation of these Terms.

13. Termination

Either party may terminate Services as allowed by the applicable plan, invoice, quote, or written agreement. Max Distro may suspend or terminate Services immediately for nonpayment, abuse, security concerns, illegal activity, repeated failure to cooperate, or material breach of these Terms.

Termination does not remove your obligation to pay amounts already due or owed for Services performed before termination.

14. Privacy

Your use of the Services is also subject to our Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Continued use of the Services after the effective date of updated Terms constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Services will be brought in a state or federal court located in Clark County, Nevada, unless applicable law requires otherwise.

17. Contact Us

Questions about these Terms or your Services may be sent to:

Max Distro LLC
Las Vegas, Nevada
Email: [support@maxdistro.com]
Phone: (702) 942-3362